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How to Get Help

Emergency Financial Assistance Program

ICS is here to help you in whatever way we can. Here are some things we might be able to help you with; rent/mortgage (past due), utilities, assistance replacing an ID, assistance replacing birth certificate, assistance issuing a gas card, referral for eye glasses. 

IMPORTANT TO KNOW  

  • A limited number of appointment requests can be accepted each day.   
  • Appointments are made in the order in which intake forms OR calls are received.  
  • We do not have a waiting list.  
  • Forms are only open M-Th when funding is available. 
  • Appointments generally fill up within the first 15 minutes.

HOW TO MAKE AN APPOINTMENT 

BY PHONE (520) 297-6049 

Monday through Thursday starting at 9:00 am until the daily quota is filled. 

Calling before 9:00 am won’t work because no one can answer the call. 

 ONLINE click HERE

Monday through Thursday starting at 8:45 am until quota for day is filled. 

You will get an IMMEDIATE email confirmation if your form has been accepted 

WHAT HAPPENS ONCE YOU HAVE AN APPOINTMENT 

Once you are on the appointment list, we may call you to get more information so we can help you better. Some types of assistance require meeting income and residency requirements. Once your eligibility is determined, an appointment will be scheduled with a case manager either in person or by phone. We’ll tell you what documents we need to have in order to help.   

ICS Food Bank

The ICS Food Banks have two permanent locations with regular hours on the Northwest side and the Eastside as well as a mobile food pantry.

2820 West Ina Road is open Monday – Saturday from 8:00 a.m. – 11 a.m. and Tuesday and Thursday evenings from 5 p.m. – 6:30 p.m. for Pima County residents.  To be eligible, bring a picture ID showing residence in Pima County (or bring a rent or utility bill documenting your name and address). ICS operates as a pantry of the Community Food Bank of Southern Arizona; recipients can receive one monthly emergency allotment from any of the food bank pantry outlets. ICS also offers supplemental items when available.

Food donations can be dropped off at the ICS Food Bank, Monday – Friday from 8 a.m. to 4 p.m. and Saturday from 8 a.m. to 11 a.m.

Our Mobile Food Bank has several stops during the week. The full schedule can be found here.

We also have mobile food pantries throughout Tucson that distribute fresh produce as supplies are available. These pop-up produce giveaways are supplemental and do not count toward monthly food allotments. Check our event calendar or check our Free Produce Giveaways page.

Workforce Development Centers

To schedule a consultation for job-searching, resume building or interview support, please call the WFD office or fill out the request form on our Workforce Development Centers page.

INA ROAD OFFICE, 2820 W. Ina Road
Open Monday through Friday 9 a.m. to 4 p.m.

CENTRAL OFFICE, 122 N. Craycroft Road
Open Monday through Thursday 9 a.m. to 12 p.m.

Services for Seniors and Individuals with Disabilities

Senior Services include transportation, grocery shopping, home repairs, and yard work, companion sitting, friendly visiting and friendly phoning,  All services are free and provided by volunteers.

Services are provided to residents in the following zip codes based on volunteer availability: 85701, 85704, 85705, 85706, 85710, 85711, 85712, 85713, 85714, 85715, 85716, 85718, 85719, 85730, 85737, 85739, 85741, 85742, 85743, 85745, 85748, 85749, 85750, 85755, and 85658.

Recipients must be registered by ICS in order to receive services. Registration for services will include both a phone and an in-home interview to determine the services needed. This process may take up to 2-4 weeks to complete…please be patient! Once registered, you call the office to schedule a ride or service request, allowing for 7 days to find a volunteer to assist you.

Call (520) 526-9314 to begin this process. The office is open Monday through Friday from 9:00 a.m. to 4:00 p.m.

Mobile Meals

Volunteers deliver 2 meals a day, Monday through Friday, to recipients who are physically or mentally unable to prepare adequate meals for themselves or don’t know how to prepare a modified or restricted diet meal as required by their doctor.

Meals cost $10 per day and a sliding scale is available for those who qualify. ICS provides Mobile Meals in the following zip codes: 85704, 85705, 85718, 85719, 85737, 85741, 85742, and 85755.

Recipients must be registered by ICS in order to receive services. Please call (520) 526-9303 to begin the process. Registration for services may include a phone and an in-home interview. This process is completed in 7-14 business days. Special diets confirmed with a physician’s authorization can be accommodated.

Click here to open a pdf with a physical map showing the geographic area ICS covers.

FAQs

I try to call but the phone is busy. What should I do?

Keep trying. Unfortunately, our phones get very, very busy each morning with people seeking help. But keep trying. We are here to help.  

If all of the appointments are filled, can I be put on a waiting list?

No. In order to be as fair as possible, we do not maintain a waiting list. Appointments are made on a first-call, first-served basis. You will need to call back another day. Usually, our volunteers will be able to tell you which day would be best to try again.

Are there income eligibility requirements to get help?

Yes and no. Certain types of utility and rental assistance are contingent on income level and household size. However, any resident of Pima County can receive one monthly emergency box from any of the food bank pantry outlets.