How to Get Help

Emergency Financial Assistance Program

To apply for aid for rent, mortgage, utilities, emergency prescriptions, gas vouchers, bus passes, small car repairs, uniforms, ID’s, birth certificates, and drug tests, you must schedule an appointment. Sorry, we cannot accept walk-ins.

Please call (520) 297-6049, Monday – Friday, 9 a.m. to 4 p.m.

We have a limited number of available appointments each day which are made on a first-call, first-served basis, so please be patient. We do not maintain a waiting list. If the appointments are all filled for the day, we will ask you to call again on another day.

Once you have been accepted on the appointment list, we will call you to gather basic information for your household to help us determine the best way to help you. Certain types of assistance require meeting income and residency requirements to be eligible. If your eligibility is determined, an appointment will be scheduled with a case manager. We will inform you which documents to bring with you to the appointment.

Resource Centers

The Resource Centers are available for job search assistance, resume building, interview skills, computer training, financial literacy education, and Getting Ahead Workshops. Services are provided on a walk-in basis, and appointments may also be made by calling the respective offices:

INA ROAD OFFICE, 2820 W. Ina Road – call (520) 526-9320.
Open Monday through Friday, 9 a.m. to 4 p.m.

EASTSIDE OFFICE, 8701 E. Old Spanish Trail – call (520) 314-3270.
Open Monday through Thursday, 10 a.m. to 3 p.m.

ICS Food Bank

The ICS Food Banks have two permanent locations with regular hours on the Northwest side and the Eastside as well as a mobile food pantry.

2820 West Ina Road is open Monday – Saturday from 9:00 a.m. – 1 p.m. and Tuesday from 5 p.m. – 7 p.m. for Pima County residents. To be eligible, bring a picture ID showing residence in Pima County (or bring a rent or utility bill documenting your name and address). ICS operates as a pantry of the Community Food Bank of Southern Arizona; recipients can receive one monthly emergency allotment from any of the food bank pantry outlets. ICS also offers supplemental items when available.

Food donations can be dropped off at the ICS Food Bank, Monday – Friday from 9 a.m. to 4 p.m. and Saturday from 9 a.m. to 1 p.m.

The Food Bank at the Eastside Office at 8710 E Old Spanish Trail is located at the New Spirit Lutheran Church and is open Tuesday, Wednesday and Thursday from 10:00 a.m. to 1:00 p.m. and 1st and 3rd Saturdays from 10:00 a.m. to 1:00 p.m.

We also have mobile food pantries throughout Tucson that distribute fresh produce as supplies are available. These pop-up produce giveaways are supplemental and do not count toward monthly food allotments. Check our event calendar or call 520-297-6049 for times and locations.

Caregiving Services for Seniors and Individuals with Disabilities

Caregiving Services include transportation, grocery shopping, home repairs, and yard work, companion sitting, friendly visiting and friendly phoning, TeleCARE and TeleCHAT. All services are free and provided by volunteers.

Services are provided to residents in the following zip codes based on volunteer availability: 85701, 85704, 85705, 85706, 85710, 85711, 85712, 85713, 85714, 85715, 85716, 85718, 85719, 85730, 85737, 85739, 85741, 85742, 85743, 85745, 85748, 85749, 85750, 85755, and 85658.

Recipients must be registered by ICS in order to receive services. Registration for services will include both a phone and an in-home interview to determine the services needed. This process may take up to 2-4 weeks to complete…please be patient! Once registered, you call the office to schedule a ride or service request, allowing for 7 days to find a volunteer to assist you.

Call (520) 526-9311 to begin this process. The office is open Monday through Friday from 9:00 a.m. to 4:00 p.m.

Mobile Meals

Volunteers deliver 2 meals a day, Monday through Friday, to recipients who are physically or mentally unable to prepare adequate meals for themselves or don’t know how to prepare a modified or restricted diet meal as required by their doctor.

Meals cost $8 per day and a sliding scale is available for those who qualify. ICS provides Mobile Meals in the following zip codes: 85704, 85705, 85718, 85719, 85737, 85741, 85742, and 85755.

Recipients must be registered by ICS in order to receive services. Please call (520) 526-9303 to begin the process. Registration for services may include a phone and an in-home interview. This process is completed in 7-14 business days. Special diets confirmed with a physician’s authorization can be accommodated.

Click here to open a pdf with a physical map showing the geographic area ICS covers.

FAQs

I try to call but the phone is busy. What should I do?

Keep trying. Unfortunately, our phones get very, very busy each morning with people seeking help. But keep trying. We are here to help.  

If all of the appointments are filled, can I be put on a waiting list?

No. In order to be as fair as possible, we do not maintain a waiting list. Appointments are made on a first-call, first-served basis. You will need to call back another day. Usually, our volunteers will be able to tell you which day would be best to try again.

Are there income eligibility requirements to get help?

Yes and no. Certain types of utility and rental assistance are contingent on income level and household size. However, any resident of Pima County can receive one monthly emergency box from any of the food bank pantry outlets.

Does the food bank give out extra food during the holidays?

Yes! Holiday packages are distributed (one per household) by ICS starting November 1st through the week of Thanksgiving. Call for the details.