Volunteer Income Tax Assistance, or VITA, provides free tax preparation for individuals and families with low to moderate incomes. In addition to this free tax preparation assistance, participants receive help to determine their eligibility for the Earned Income Tax Credit and ensure they get the full tax refund for which they qualify. Returns can be electronically filed and most refunds are received in less than two weeks. This service is offered at our Main ICS Office at 2820 West Ina Road.



ICS participates as one of many sites throughout the Tucson area. The program is coordinated by the United Way of Southern Arizona. IRS training is available and required for all volunteers helping with this program. The program is offered on Wednesdays from 4-7pm and on Saturdays from 9am-1pm from January 25, 2017 through April 15.

Last year ICS volunteers completed 436 returns. Their efforts secured $481,157 in federal tax refunds. ICS is one of the most active VITA sites in Pima County.

The following documents are required for this service and should be brought to the VITA site:

  • Picture ID for taxpayer and spouse (if applicable)
  • Social Security cards for EACH family member
  • Proof of income including W2’s and 1099 forms
  • Documentation of deductible expenses
  • Account and routing numbers of checking and/or savings account(s) for direct deposits
  • Prior year’s tax return (if possible)

For a 24-hour hotline to receive up-to-date VITA site information, including days and times of sites, call 1-800-352-3792 or go to www.unitedwaytucson.org.