Volunteer Job Descriptions

Volunteer Job Descriptions

Volunteer jobs are found throughout the programs, services, and locations of Interfaith Community Services.  Click on any job title to learn more about the position.


Client Navigator: assist the Centralized Intake Coordinator by providing compassionate and professional phone support to clients calling to request services or community resource information

Front Desk Reception: answer phones, greet guests in the lobby and assess their needs, handle any items that need to be picked up or dropped off, and provide minimal administrative support to other departments as needed

Senior Services

In-Home Evaluator: schedule and conduct in-home evaluations for new ICS recipients to determine which services are needed

Senior Services Volunteer: assist with daily operations; help coordinate and implement programs to increase participants’ levels of social support

Survey Taker: call participants on the phone and enter response data into ETO database system

Survey Taker, AmeriCorps: call participants on the phone with specific survey questions and enter response data into ETO database system

Transportation Driver: drive participants in personal vehicle to ICS-approved destinations and back to their homes

Transportation Scheduler: work at an ICS office answering incoming calls with ride requests; make calls to volunteer drivers

Transportation Van Driver: drive the ICS Care-A-Van to take one or more participants to the grocery store or medical appointments

Transportation Van with Lift: drive the ICS wheelchair van to the grocery store or medical appointments

Community Outreach

Faith Council Assistant: provide support on the day of Faith Council meetings with setup, cleanup, and other needs

ICS Ambassador: represent ICS at community events, sharing up-to-date information on programs, services, and volunteer opportunities


Gifts of Love: aid in contacting clients, gift distribution/receiving, and general support for the Gifts of Love event

ICS Help at Home (part of Senior Services)

Business Helper: help recipients with vision impairments to open mail, balance checkbook, pay bills, organize paperwork, and more as requested

Companion Sitting: sit with a participant in their home, giving the primary caregiver a chance to leave and attend to their personal needs

Friendly Phoning: call a participant 1-4 times a month to chat and provide vital social interaction

Friendly Visiting: visit with a participant in their home to provide vital social contact while chatting, reading aloud, playing card or board games, watching television, etc.

Home Repairs: help with basic home maintenance and minor repairs in participants’ homes

Telecare: call participants Monday through Friday between 8-10 a.m. brief morning wellness check-ins

Yard Work: perform basic yard work tasks like pulling weeds and raking leaves

Honoring Our Lives

Coach: meet with an individual or couple to assist in the completion of advance care directives

Workshop Facilitator: join an ICS staff member or another volunteer, either in person or online, in presenting a community workshop on advance care planning

Mobile Food Bank Hub

Food Distributor: greet clients at Mobile Food Bank distribution sites and place food in their vehicles

Food Packer: prepare food bags at the ICS Eastside location for distribution through the Mobile Food Bank

Link2Feed Computer Input: enter client information into the online database at various Mobile Food Bank distribution sites

Link2Feed Data Input, Eastside: enter client information into the online database at the ICS Eastside location

Van Driver, Grocery Rescue: drive the ICS refrigerated van to nearby grocery stores to pick up donated food

Mobile Meals

Food Van Driver, Thursdays: drive the ICS refrigerated van to pick up frozen meals at Caridad Community Kitchen

Food Box Delivery Route Driver: pick up boxes of food from the Northwest Food Bank and deliver them to participants on a route

Frozen Food Packer: organize and pack frozen meals in preparation for driver pickup

Frozen Food Route Driver: deliver frozen meals to homebound participants on Thursdays

Route Driver: deliver fresh meals to ICS participants in the northwest Tucson area

Route Driver, Substitute: occasionally fill in when regular route drivers are unavailable

Northwest Food Bank

Check-in Runner: greet client and take ID, deliver it to the check-in desk, return ID to client with a food ticket

Donation Receiving: staff Food Bank during non-distribution hours to receive donations

Driver, Food Collection Events: drive ICS van to food drives/collection events to receive food donations and transport them to the Northwest Food Bank

Evening Volunteer: perform various tasks during food distribution hours on Tuesday or Thursday evenings

Food Bank Client Intake: enter client information in database and provide appropriate food ticket (training required)

Inside Packer: perform various indoor tasks during food distribution hours

Loader: load boxes and bags of food into recipients’ vehicles

Morning Driver: drive the ICS van to pick up donated food from designated locations

Setup Volunteer: bag bread, sort food, pack bags, and other preparation before food distribution begins

Traffic Monitor: directs incoming traffic to appropriate lane to facilitate traffic flow


Childcare: supervise children ages 1-10+ indoors and outdoors while their mothers attend the monthly Single Mom Scholars meeting

RESET Presenter: provide a one-hour presentation on life skill topic(s) of which you have professional knowledge to a small group of ICS RESET participants (ICS Central office)

Self-Sufficiency Coaching: participate in a 6-month structured program that matches small groups of allies with similar numbers of participants

Workforce Development: assist clients with job readiness soft skills such as resume and cover letter writing, career aptitude testing, and interview preparedness

Repair & Maintenance, Central and Eastside

Repair Person: perform small repair and maintenance tasks at the Central office, and occasionally at the Eastside location

Volunteer Income Tax Assistance (VITA)

Training for VITA positions is provided by United Way of Tucson and Southern Arizona 

Greeter: check in clients and make sure they have necessary paperwork

Tax Preparer: online data entry of clients’ tax information